What Is Personal Data
Personal data refers to all types of information that can be attributed to you. When you visit our website, we collect and process such information.
How We Process Your Personal Data
At kompasbank, we handle your personal data confidentially and, of course, comply with the Data Protection Act, the EU General Data Protection Regulation (‘GDPR’), the guidelines from the Danish Data Protection Agency (Datatilsynet), and other relevant legislation. We collect and process the following types of general personal data: a unique ID and technical details about your computer, tablet, or mobile phone, your IP address, geographic location, as well as which pages you click on via cookies (read more below), and the information (name, phone number, email, and possibly CVR number) you choose to send us via the contact form. If you visit our website through a Google ad and have consented to marketing cookies, we share the email address you provide in the contact form with Google in hashed form (converted into an unrecognisable code that does not reveal the email address itself) to measure and optimise the effectiveness of our advertising.
Purpose of Collecting Personal Data
Our purpose for collecting personal data is:
To respond to your inquiries
To enable you to use our website (cookies)
To inform you about our offers and services (marketing)
to measure and optimise the effectiveness of our advertising (marketing)
We do not request information beyond what is necessary and relevant to respond to your inquiries or to optimize and enable you to use our website.
To process your personal data, we must have a legal basis (it must be stated in the law that we are allowed to process the specific data). The relevant legal bases are listed below:
We process some of your personal data on the basis of a legitimate interest (Article 6(1)(f) of the GDPR), balanced against your right to privacy. This applies, for example, to the information you submit through our contact form, as we have a legitimate interest in responding to and following up on your enquiry.
In certain circumstances, processing your personal data requires your consent (Article 6(1)(a) of the GDPR). We therefore obtain your consent for specific purposes, such as the use of cookies for statistical and marketing purposes and consent to receive marketing communications through our contact form. Each individual consent can be withdrawn at any time and does not affect your terms or current services at kompasbank, although you might experience, for example, that we launch a new product without informing you about it.
How Long Your Personal Data Is Stored
Cookies are stored for a maximum of two years and are specifically listed in the “Expiry” column in the Cookie Declaration further down this page.
The information you provide us in the contact form is stored for two years.
Protection of your Personal Data
We have established a range of technical and organizational measures to ensure that your personal data is not accidentally or unlawfully deleted, disclosed, accessed by unauthorized persons, or misused.
Access to your personal data and other rights
You have the right to access the information we have collected about you, and you have the right to have incorrect information about you corrected and to request limitations on how we process your information. You also have the right to object to our processing of your personal data based on our legitimate interest. In the case of an objection, we will assess whether the processing can continue or whether your situation means that your objection can be accommodated. Finally, you have the right to have your information transferred to you or another company (data portability). You can read more about your rights in the Danish Data Protection Agency’s guidance on the rights of data subjects, which you can find at www.datatilsynet.dk.
We retain documentation for whether we have complied with (or possibly denied) your request to exercise one of your rights for 2 years.
You can exercise your rights by contacting our Data Protection Officer. Please see the contact details below.
Disclosure of Data
Data about the use of our website (cookies) is processed by third parties, which can be seen under “Provider” in the Cookie Declaration.
We also use third parties (data processors) for the storage and processing of data. For example, your personal data from the contact form is stored and processed in our IT systems, and Google Analytics analyzes the use of our website to better understand how our users navigate the website. Our data processors process information solely on our behalf and may not use it for their own purposes.
As part of our use of Google’s “Enhanced Conversions”, your email address is transferred in hashed form (an unrecognisable code) to Google Ireland Limited, which processes the data on our behalf. This only happens if you have consented to marketing cookies.
We use a third-party email service provider to distribute our newsletters. We collect statistics on open rates and clicks to see if our news is read and relevant to our subscribers.
We use only data processors and/or sub-processors in the EU or in countries that provide satisfactory protection for your data.
Consent and Withdrawal
As mentioned above, you can withdraw your consent to marketing at any time.
If you choose to withdraw your consent, the processing we have already conducted based on your previous consent will not be affected. Your withdrawal of consent will therefore only take effect from the moment we receive your request.
If you withdraw your consent, some functionalities on the website may no longer be available, and there may be services we cannot provide.
Confidentiality
All our employees are bound by confidentiality. This means that information about you, including your personal data, will not be improperly disclosed to third parties.
Data Controller
It is kompasbank a/s, CVR No. 38803611, Frydenlundsvej 30, 2950 Vedbæk, that is responsible for the data we collect.
Data Protection Officer
At kompasbank, we have appointed a Data Protection Officer responsible for monitoring kompasbank’s compliance with the rules governing the processing of personal data. You can contact our Data Protection Officer at any time regarding our processing of your personal data:
kompasbank a/s
Att. Data Protection
Frydenlundsvej 30
2950 Vedbæk
Tel. +45 38 42 33 00
Datatilsynet (The Danish Data Protection Agency)
If you are dissatisfied with the way we process your personal data, you can always file a complaint with the Danish Data Protection Agency. You can find the contact details of the Danish Data Protection Agency at www.datatilsynet.dk.
Changes to Personal Data
We may change our processing of personal data at any time to reflect changes in our use of your information and to comply with applicable legal obligations and decisions from relevant authorities. We encourage you to review our description of personal data handling regularly to stay updated on how we use your information.
Last updated: 8 October 2026.