One of the most crucial criteria for a company's success is satisfied customers. At DinParking, they struggled with low customer satisfaction among their debtors due to limited availability and lack of practical solutions. In addition, they wanted to optimize processes to reduce the time and cost of customer service and achieve a faster cash flow while lowering their credit losses.
“When we started working with Alektum Group, we wanted them to help us through the entire value chain – something we knew they had done before. We needed to change our customers' perception of us and at the same time improve our cash flow," says CEO of DinParking, Noor Uzbek.
The solution
Alektum developed several tools to optimize DinParking's internal customer service function and made them more accessible to the company's debtors. Using scoring models and digital payment solutions, they also implemented a new collection strategy at DinParkering, making it significantly easier for the parking company to contact their debtors.
With the help of Alektum Group, DinParking was also able to identify new revenue streams and complementary ways to trigger payments faster, making it easier for them to increase their cash flow and reduce their credit losses.
"The tailor-made debt collection solutions that Alektum Group provided really show their diversity. Their ability to see and understand the customer's needs is exceptional. Their scoring model and digital payment solutions help and reassure us that we always make the right decision for each individual debtor," says Noor Uzbek.
The result
As a result of the collaboration with Alektum Group, DinParkering has experienced several improvements and positive results in the company. Among other things, they have experienced an increase in their availability by 22 percent, which has resulted in fewer complaints and higher customer satisfaction among their debtors.
In addition, Alektum's debt collection service also increased DinParking's debt collection rate by a factor of 10. In addition, they also reduced the time it took for their debtors to pay the debt – they, therefore, run a much more efficient business today.
Get more information about how Alektum Group can help you and your company right here.
